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Returns Policy

Last Updated: 01 May 2026

At Nail Medicine, we are committed to delivering high-quality products and exceptional customer care. Due to the hygienic nature of our products, we maintain strict return guidelines to ensure the safety and satisfaction of all customers.
1. Returns Eligibility

We accept returns on eligible items where:

  • The item is unused, unopened, and in its original packaging
  • The return request is made within 14 days of delivery
  • Proof of purchase is provided

For hygiene and safety reasons, we cannot accept returns on opened or used products unless the item is faulty.
2. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Once reviewed, we may offer:

  • A replacement product
  • Store credit
  • A full refund, including shipping costs where applicable
3. Refund Process

Approved refunds will be issued to the original payment method used at checkout.

Please allow:

  • 5–10 working days for the refund to appear in your account after approval

Shipping costs are non-refundable unless the return is due to a faulty or incorrect item.
4. Return Process

To request a return:

  1. Email us at support@nailmedicine.com
  2. Await confirmation and return instructions
  3. Return the item using a tracked postal service

Customers are responsible for return shipping costs unless the item is faulty or sent in error.
5. Non-Returnable Items

We are unable to accept returns for:

  • Opened or used products
  • Items returned without approval
  • Products not in original condition
  • Returns requested outside the 14-day return period
6. Order Cancellations

Orders may only be cancelled before dispatch. Once an order has shipped, it is subject to this Returns Policy.
7. Consumer Rights

Nothing within this policy affects your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015.
8. Contact Us

For all return or refund enquiries, please contact:

Email: support@nailmedicine.com 
Business Name: Nail Medicine
Location: United Kingdom