Our working days are Monday to Friday (excluding bank holidays). We have a 1-5 day dispatch policy. Orders sent via our standard service cannot be tracked, but we do see the notification once delivered to you. If you have chosen one of our tracked services, you should have a confirmation email with a tracking number. Please allow 14 working days for delivery, after this please get in touch with us!

Yes girl of course! Each one of our cosmetic products have been safely tested in the UK and certified with a Cosmetic Product Safety Report (CPRS) for each formula used. All ingredients are sourced from the UK and are all cruelty free, of course.

Yes! If you apply for our pro status account, this will allow access to wholesale prices, which you will be able to sell in your shops and salons. Each product we usually put an RRP in the description, however please note that this is just a recommendation. You can buy more in bulk or retail bundles, which allows more profit per unit. If the specific product is not available on bulk, please just give us an email.

We ship to UK, USA, UAE and many other countries. Just type in your delivery address and it will calculate your shipping costs. If a specific country doesn't come up, then contact us and we may be able to help.

We aim to have your order processed in 1-5 working days. Here are the delivery options when selecting postage:

UK Standard (2-4 working days - no tracking number)

0 - 2kg -£3.99

2 -10kg - £5.99

Spend £50 and over and you will automatically receive free standard UK shipping. 

UK special next day delivery (after the 1-5 days dispatch time)

0 - 0.5kg £6.99

0.5 - 1kg £ 7.99

2 - 20kg £15.99

Don't worry! Give us an email immediately and we will try and rectify this as soon as possible. Please note that if your order has already been packed and dispatched, there is nothing we can do. If there is an issue with order on delivery, give us an email or send us a message through the contact section on the website.

In the interest of hygiene, unfortunately our cuticle oils cannot be returned unless they're faulty. Please follow the returns process if this is the case.

On returnable products, we have a 14-day return policy. To start a return please contact us on support@nailmedicine.com.

The item must be in the same condition you received it, unused and in packaging.  This is to protect the item, when back in transit to us. We will not be responsible for any damages on the return trip back to us. 

When the return is accepted, you will receive an email with instruction along with the returns address. Please include your order number clearly on the parcel.

Please note that we do not offer free returns, and this will need to be covered by the customer. Once we have received the return, please allow up to 14 days for a refund.

We unfortunately cannot accepts any returns on sale items or gift cards.

To complete your pro application you must send over an accredited nail/beauty certificate.

Other issues could be:

• Was there an error with the online form ?
• Your certificate is not accessible.
• You are an online retailer
• No link to your social media handle or business website for us to verify
• You are not a practicing nail technician